Returns and Refunds
We hope that you are happy with your purchase, however, if you wish to return an item for exchange or refund, please read the instructions below carefully.
Exchange/Return
We are happy to accept returns up to 30 days after delivery if the goods are as new and have not been used. Unfortunately, we cannot cover or refund postage costs in these circumstances.
Download our returns form, print and complete the form stating your reasons for the return and the action you would like to take (exchange or refund). Send your items back to us along with the completed form and a copy of your receipt. We will then process your return.
Incorrect Item
We pride ourselves on adhering to high standards when it comes to picking and packing your order, however, mistakes do occur from time to time. We understand that it is frustrating and we will do our utmost to resolve this matter as soon as possible for you.
We will review each case individually; in some cases, we may require further information such as photos, so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible.
Download our returns form, print and complete the form stating your reasons for the return. Send your items back to us along with the completed form and a copy of your receipt. We will then process the return and send out the corrected item.
Damaged in Transit
Although we take every care to prevent any damage to your goods, we know that problems occasionally arise in transit.
We ask that you do not accept delivery and mark the goods as damaged with the courier and contact us immediately to advise that this has happened.
You can contact us via e-mail at hello@fabsil.com or call 01773 521521. Please attach any photos you have of the damage. A member of our team will review the details and offer the best resolution to resolve your query.
Report a Fault
Please accept our apologies if you believe that there is a fault with your item, we take all complaints regarding the quality of our products seriously and we will need to investigate the reported fault in more detail.
In order to do this, we ask that you contact us on hello@fabsil.com or call 01773 521521. Please provide details of the fault and, where possible, photos.
Once we have investigated further, we will be in touch.
Postage Refunds
We will be happy to refund postage costs when a return is required due to an error on our part. For instance:
If we sent you the wrong item
If the item is damaged or proven to be faulty after investigation.
We hope that you’re happy with your purchase and if you have any other questions please refer to our FAQs page.